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FAQ
Frequently Asked Questions
General Questions • Return Policy • Shipping
What is your product guarantee?
We want you to be completely satisfied with your FreshTrends jewelry. All pieces include a 2-year manufacturer’s warranty from the courier delivery date. If your piece has a manufacturing defect (not normal wear and tear, loss, or customer damage), contact us and we’ll repair or replace it.
Why didn’t I receive an order confirmation or shipping notification?
First, check your spam/junk folder. If you still don’t see our emails:
- Confirm that email notifications are enabled in your account settings.
- Search your inbox for support@freshtrends.com.
- Add support@freshtrends.com to your address book.
I have store credit. How do I use it?
Your store credit appears under Gift Certificates in your My Account page with a redemption code. Enter the code at checkout in the Gift Card/Discount Code field.
Are your pieces sold in pairs?
Plugs/tunnels and select lobe earrings are sold in pairs. Most other styles are sold individually.
How do I use a promo code?
On the cart/checkout page, enter your code in the Gift Card/Discount Code box and click Apply. Only one code can be used per order.
What are your business hours?
Monday–Friday, 10:00 AM–5:00 PM EST (closed on major holidays).
Email us anytime at support@freshtrends.com. We reply within 1–2 business days.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, Venmo, and Google Pay. Installments are available via Shop Pay.
How do I check the status of my order?
Log in to your FreshTrends account and open Order History to see the current status.
I need to update my shipping address. What do I do?
Log in and open Address Book to edit your saved addresses, then click Save Changes.
For an address change on an order already in production, contact Customer Service immediately: 866-698-9427 (Mon–Fri, 10:00 AM–5:00 PM EST) or contact us.
Orders placed via PayPal must ship to the PayPal address on file due to PayPal policy.
If a package is returned due to an incorrect address, we’ll reach out once it arrives back at our facility. Reshipping fees may apply.
I’m not sure what size to select. What are the standard sizes for each piercing?
These are typical professional piercing sizes. Anatomy varies, so your piercer may use a different size. See our full Body Jewelry & Piercing Size Help.
| Piercing | Standard Gauge | Standard Length |
|---|---|---|
| Belly / Navel Ring | 14G | 3/8", 7/16" |
| Nose Piercing | 20G, 18G | 1/4", 5/16" |
| Tongue Piercing | 14G | 5/8" |
| Cartilage (Helix/Tragus etc.) | 16G, 18G | 3/16" (short), 1/4", 5/16" |
| Eyebrow Piercing | 16G (14G also used) | 1/4", 5/16", 3/8" |
| Industrial Barbell | 14G (16G sometimes) | 1 1/2" (varies) |
| Labret / Lip Rings | 14G or 16G | 5/16", 3/8", 7/16" |
| Monroe Piercing | 16G | 5/16", 3/8" |
| Nipple Piercing | 14G | 3/8", 1/2", 9/16" |
| Tragus / Helix / Rook / Conch | 16G | 3/16" (short), 1/4", 5/16" |
| Septum | 14G (16G also used) | 3/8", 7/16", 1/2", 5/8" |
| Ear Lobe | 20G, 18G | — |
| Body Jewelry Gauge Chart | ||
|---|---|---|
| Gauge | Inches | Millimeters |
| 22G | .025" | 0.64mm |
| 20G | .032" | 0.81mm |
| 18G | .040" | 1.0mm |
| 16G | .050" | 1.2mm |
| 14G | .064" | 1.6mm |
| 12G | .082" | 2.0mm |
| 10G | .102" | 2.5mm |
| 8G | .125" | 3.0mm |
| 6G | .162" | 4.0mm |
| 4G | .204" | 5.0mm |
| 2G | .250" | 6.0mm |
| 0G | .312" | 8.0mm |
| 00G | .375" | 10.0mm |
| Length & Diameter Conversion | |
|---|---|
| Inches | Millimeters |
| 1/4" | 6.4 |
| 5/16" | 7.9 |
| 3/8" | 9.5 |
| 7/16" | 11 |
| 1/2" | 13 |
| 9/16" | 14.3 |
| 5/8" | 16 |
| 3/4" | 19 |
| 7/8" | 22 |
| 15/16" | 23.8 |
| 1" | 25.4 |
| 1 1/2" | 38 |
Is FreshTrends’ jewelry nickel free?
Yes. We use nickel-free solid 14k gold (yellow, white, and rose) and platinum—ideal for sensitive skin, as most metal sensitivities are nickel-related. See our Certificate of Assay on site.
Can I change or cancel my order?
Please contact us within 72 business hours to request a change or cancellation. After that window, production will have begun and we’re unable to cancel.
Customer Relations: Mon–Fri, 10:00 AM–5:00 PM EST (holidays excluded). Call 866-698-9427 or contact us.
Do you charge sales tax?
Yes. We collect and remit sales tax for orders shipping to any U.S. state that requires it, based on local and state tax laws. The exact amount is calculated automatically at checkout.
Do you offer custom sizes or alterations?
Yes—if you need a specific length, gauge, or other option not offered on our site, email support@freshtrends.com. Customizations may incur a non-refundable fee, and eligibility depends on the design.
What is your return policy?
Because each piece is handmade to order, returns are accepted only if the item is defective or if we made an error on your order. Otherwise, all sales are final. For sizing issues, we offer resizing options—see our Return Policy for details.
Piercing Advisor™ — Complimentary Concierge Service
Add Piercing Advisor™ at checkout for a personalized consultation — free with your order. Our jewelry specialists will help you choose the perfect size, style, and backing for your anatomy, ensuring a flawless fit from the start.
Best Selling Jewelry
Piercing Jewelry Resources
Body Jewelry Materials
Learn about the precious metals and gemstones that make every Fresh Trends piece exceptional. Discover why we use only implant-grade materials designed for long-lasting quality, comfort, and beauty.
Behind the Scenes
Take a look inside our studio to see how each piece of jewelry is brought to life. Experience the artistry, craftsmanship, and attention to detail that make every design uniquely Fresh Trends.
The Perfect Fit
Fresh Trends jewelry is handmade to order, giving you the perfect size and fit for your unique anatomy. Explore detailed size measurements and customization options in our Size Help Chart.
