sign-in / registerhelp 800-420-7002
0
home > help > return policy

FreshTrends Return Policy

Customer satisfaction is our top priority at FreshTrends.com. Our goal is to create a great shopping experience for you – that goes for the selection of product offered on our site to the lowest prices online, as well as a prompt, courteous and professional customer service experience.

At FreshTrends we offer 2 distinct lines of body jewelry – Our Handmade Fine Jewelry - 14K gold and platinum jewelry (FreshTrends Luxe) we handcraft to order with our own in-house jewelers; and our Stocked Jewelry - the largest selection of fashion jewelry items hand selected from all over the world.

Please read the return policy below for instructions and requirements on order returns.

Stocked Jewelry

  • Please generate a Return Merchandise Authorization from the My Account page on FreshTrends.com
  • Returns must be shipped back to us within 14 days of order delivery for an exchange or store credit
  • Items must be returned in new condition
  • Items must be unopened, returned in their original tamper proof packaging
  • Restocking fee may apply to certain Freshtrends brand items
  • Clearance and sale items are FINAL SALE
  • Handmade Fine Jewelry

    Please note that we handcraft your fine body jewelry to order. Each piece is meticulously made with love and care at our locations, by our own jewelers. Our custom made, fine jewelry comes with a 1-year limited warranty against manufacturers defects. We stand behind our jewelry and want you to be 100% satisfied with the item we have hand made just for you!

    Please note that because of the hand-made nature of our fine jewelry, the following return policy applies.

  • If you need to cancel or change your order after placing it, please do so within 2 business days of placing your order. Ordering the correct size for your piercing is critical when you are having jewelers hand make an item for you. After 48 hours, we have already started making your piece and the order cannot be changed or cancelled.
  • Items that are custom / handmade to order, may not be returned. Please note that we generally cannot resell a custom piece of body jewelry we have handmade just for you.
  • Handmade items that are returned may be subject to a restocking fee of up to 50% of the item price
  • Please generate a Return Merchandise Authorization from the My Account page on FreshTrends.com
  • Returns must be shipped back to us within 14 days of order delivery for an exchange or store credit
  • Items must be unopened, returned in their original tamper proof packaging
  • Processing a Return

    1. Please log into your account at FreshTrends.com and click “View My Orders” on the left.
    2. There will be a “Return Item” link under shipping status. Click the link to get your return request.
    3. Complete the form and follow the instructions.

    Please return your package via USPS with delivery confirmation so the return can be tracked to the following address:

    FreshTrends Body Jewelry
    3874 Fiscal Court Ste 400A
    West Palm Beach, FL. 33404