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FreshTrends Return Policy

From the day you receive your order, we give you 30 days to decide if you love your piece. If you decide its not for you, reach out to us to begin the return process, either by logging into your account on FreshTrends.com, or by emailing [email protected]

To be eligible for a return, the piece must not have been worn, must still have the security tag attached, and sent back in its original shipment packaging.

Please email [email protected] if you would like us to email you a return shipping label for a fee of $4.95, deducted from your credit total. If you provide your own shipping label, please purchase a tracking number with insurance to ensure your package is not lost.  We will not be responsible for missing packages without tracking information or items damaged in transit. 

Exclusions:

  • Custom Orders: Any custom-made, made-to-order, or handmade piece of jewelry.
  • Sale or Clearance items: items marked as FINAL SALE cannot be returned; these items are marked as such on the details of each product.
  • If the security sticker has been removed, returns will be voided.

Handmade Body Jewelry Items (FreshTrends Luxe)
We stand by the craftmanship of our entire FreshTrends Luxe collection and offer a 100% guarantee on craftsmanship with a limited warranty of 100 days after purchase.

  • Due to the nature of piercing jewelry and the fact that they are made-to-order to your specifications, we do not accept returns on handmade body jewelry products.
  • Please be sure to check your size prior to ordering.  If you ordered the wrong size, we will work with you to order the correct size! Please reach out to us at [email protected] so we can help!
  • We may be able to resize your item for a fee.  Please contact us to see if your item is eligible.
  • For an additional fee, we may be able to sell you the barbell, setting or component that you need in the correct size to fit your piercing, to avoid purchasing an entire new piece. Please contact us at [email protected] so we can help you get the perfect size for your piercing.
  • It is important to occasionally service your gold and platinum jewelry to keep it pristine and looking fabulous! Contact us at 1-800-420-7002 for more details.    
  • If you wish to cancel your order, you must do so within 48 hours the order was placed

Surgical Steel, Titanium, Sterling Silver, Bioplast, Stone, Silicone Body Jewelry
If you are not satisfied with any of these items you have purchased with us, you have 30 days from the delivery date for store credit. 

Returns are accepted for most of these products except for the following:

  • Sale or Clearance items: items marked as final sale cannot be returned, these items are marked as such on the details of each product.
  • The item(s) must not have been worn and have the security sticker still attached inside its original packaging.

International Orders
Currently, we do not offer returns for international orders. We are sorry if this inconveniences you as an international customer, but we are a small business and cannot accommodate international returns. We hope to change as our world domination of the body jewelry industry becomes a reality!
Thank you for shopping at FreshTrends.com, we appreciate your business!

Processing a Return
1. Please log into your account at FreshTrends.com and click “View My Orders” on the left.
2. There will be a “Return Item” link under shipping status. Click the link to get your return request.
3. Complete the form and follow the instructions.

Please return your package via USPS with delivery confirmation or UPS so the return can be tracked to the following address:

FreshTrends Body Jewelry
4371 Northlake Blvd. Suite 176
Palm Beach Gardens, FL 33410