Shipping Questions and Answers

What are your shipping rates?

We provide several shipping options for your convenience, please see our chart below:

DOMESTIC SHIPPING RATES CHART

Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H (Domestic orders) or $4.99 S&H (International orders) fee to reship orders due to customer order entry error.

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Do I qualify for FREE SHIPPING?

We offer FREE SHIPPING via USPS First Class Mail with Delivery Confirmation™ on all domestic orders of $25 and up. Shipping is otherwise a standard $3.99 for your entire order. If your order is over $25 shipping will automatically be deducted at checkout.

PLEASE NOTE: to qualify for Free Shipping, your order total must be $25 or more before Shipping or Sales Tax (Sales Tax applies only to customers in Florida).

We also offer FREE SHIPPING via USPS Priority Mail with Delivery Confirmation™ on orders over $100. Simply enter coupon code SHP at checkout.

PLEASE NOTE: to qualify for Free Shipping, your order total must be $100 or more before Shipping or Sales Tax (Sales Tax applies only to customers in Florida).

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Do International orders qualify for Free Shipping?

Sorry, the Free Shipping offer is only valid for orders within the USA.

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Do you accept International orders?

We ship all around the world!

1^st Class US Mail - We offer FREE International Shipping on orders over $40.00 (Enter coupon code "freeglobalship" at check out and your shipping fee will be deducted from your order.) Shipping for International orders is otherwise a standard $4.99 for your entire order - Delivery time is approximately 4-15 business days after your order is shipped. Delivery time is based on international custom regulations, package volume, etc.

International Rush-ship Orders - All orders can be expedited: We offer UPS World Wide, UPS Standard to Canada, and Global Priority Mail. Please refer to the chart below for rates.

International Rush-ship Rates:

Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, post code, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $4.99 S&H (International orders) fee to reship orders due to customer order entry error.

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Do you ship to P.O. Box & APO addresses?

We ship all around the world including APO/FPO addresses.

APO and FPO addresses are shipped via USPS First Class mail or USPS Priority Mail (UPS Express delivery does not ship to these addresses). See Shipping Rates Chart.

Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, etc. FreshTrends.com is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H fee to reship orders due to customer order entry error.

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When will my order ship?

We make every effort to get your package out to you as soon as possible. If all of your order information is verifiable, your package should be shipped within 24 business hours (Monday-Friday, excluding holidays) after receiving payment. If, for any reason, we are unable to ship your order within the 24 hours an email will be sent.

Any orders placed on Friday will be delayed until Monday.

Please ensure you have entered your correct Billing Address and Shipping Address. It is important that you include the current BILLING ADDRESS in order to Verify, Authorize and Process your order.

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How long will it take for my order to arrive?

First Class USPS Mail with Delivery Confirmation™ - Delivery time is approximately 2-7 business days after your order is shipped. NOTE: USPS does not guarantee delivery date with this method. For prices see Shipping Rates Chart

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I need my order quickly, do you offer expedited shipping?

USPS Priority Mail with Delivery Confirmation™ - Delivery time is approximately 2-3 business days after your order is shipped. NOTE: USPS does not guarantee delivery date with this method.

UPS Air Rush-ship Orders - All orders can be expedited: We offer UPS Next Day Air, 2nd Day Air, UPS World Wide, and UPS Standard to Canada. Please see the chart below:

RUSH-SHIP RATE CHART

USPS & UPS does not deliver Saturday and Sunday. Any orders placed on Friday will be shipped Monday.

To avoid delays, please enter your correct and complete shipping address at checkout; complete street address, apartment number, suite #, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H (Domestic orders) or $4.99 S&H (International orders) fee to reship orders due to customer order entry error.

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How do I track my order?

Once your order has shipped, you will be emailed a tracking number. You may track your order using that tracking number at one of the following locations below depending on the shipping method you selected at check out.

United States Parcel Service (USPS)
If you selected:

You may track your order at the official USPS website.

Simply enter the tracking # in the appropriate field and hit GO.

Alternatively you can call USPS toll-free at 1-800-222-1811, 24 hours a day, 7 days a week. Please make sure to have your tracking number ready when calling.

If you selected regular USPS First Class Mail (no tracking) for $2.99 no tracking inforamtion will be available.

United Parcel Service (UPS)
If you selected:

You may track your order at the official UPS website at:

Simply enter the tracking # in the appropriate field, mark 'accept terms' and then hit Track.

Alternatively you can call UPS toll-free at 1-800-PICK-UPS (742-5877). Also contact UPS directly at this number if there are any issues with the shipping address or if you missed all three delivery attempts. Please make sure to have your tracking number ready when calling.

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How do you pack our order?

We use quality packaging to protect your items during shipment. Your items are enclosed first in heat sealed plastic wrap before packaged and then placed in a bubble mailer to ensure that it reaches you in the best condition. Larger packages are placed in bubble wrap or protective wrapping and then placed in a box to ensure that it reaches you in the best condition.

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Payment Questions and Answers

What forms of payment do you accept?

We accept all major Credit Cards, PayPal, Money Orders, and Cashier's Check. When your order is complete click on the "Checkout" button and follow the instructions provided. Shop with confidence; our site and uses the latest encryption techniques to protect your information. A receipt of your transaction will be Emailed to you as an order confirmation.

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• With Google Checkout, you can quickly and easily buy from FreshTrends.com Body Jewelry & Fashion Accesories.
• If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.

• If you're using Google Checkout for the first time, you only have to fill out a single page of information once to make your first purchase.
• After that, you just need to enter your Google Checkout login to make a purchase. There's no need to re-enter your purchase information or create multiple usernames and passwords each time you buy.
• When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorized purchases.
   

How do I pay by check or money order?
And where do I send payment?

Here's how to pay with money order or cashier's check only:

1. Log into your FreshTrends.com Body Jewelry & Fashion Accessories account by going to My Account. If you do not have an account, you may create an account. Credit Card information is not manditory when registering an account.
2. Place the items you would like to purchase into your shopping cart by clicking on the Buy Now or Add to Cart button located under each item.
3. Once you have finished selecting all of your items, Click the Checkout icon on top of this page.
4. Then click on the Process Order button in order to review your final order.
5. Please select your desired shipping option.
6. If you have a Gift Certificate or Promotional Code please input the information in the appropriate field.
7. When your order is complete, print the Shopping Cart page.
8. Print or legibly write down your:

• Name
• Shipping address
• Email address
• Day-time Phone Number
• Username

9. Mail it with your money order or cashier's check to:

Professional Piercing Supply, Inc.
c/o FRESHTRENDS.COM BODY JEWELRY
321 Northlake Blvd. Suite 203
North Palm Beach, FL 33408
USA

* Make money orders payable to FreshTrends.com

* Add $3.99 for shipping if your order does not qualify for FREE SHIPPING. International (all non-USA) orders please add $4.99 if your order does not qualify for FREE INTERNATIONAL SHIPPING.

* FLORIDA residents MUST add a SALES TAX of 6.5% to your merchandise total.

* We Do Not Accept Personal Checks
* US Dollars only
* Your order will be shipped as soon as we receive payment.
* We will email you a copy of your order.
* We will also email you a tracking # when the order ships.

Please Note: When mailing in payment we reserve the right to substitute if item is out of stock. It is advisable to include alternative choices along with your order.

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1. Find the item you would like to purchase and then click on the Buy Now or Add to Cart button located under each item. This will add the item to your "Shopping Cart".
2. Once you have completed adding all the items you want to your shopping cart, click on the Checkout icon on top of the page.
3. Then click on the Process Order button in order to review your final order.
4. If you do not have an account you can register an account for free; otherwise you may continue to purchase without creating an account. Click to see what the benefits of becoming a member.
5. Select your desired shipping option.
6. Fill out the information form
7. If you have a Gift Certificate or Promotional Code please input the information in the appropriate field.
8. Submit your order.

We will then email you a copy of your order. Once your order is shipped, we email you a shipment status with a tracking number.

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How do I use a Gift Certificate, Coupons & Promotional Codes?

In order to use your Gift Certificate or to take advantage of our special discounts, you must enter the code in the "Promotion / Coupon Code" box DURING THE CHECKOUT PROCESS. This field is located in the second page of the checkout process following the Shipping Options field.

Once you have entered the Gift Certificate/Promotion/Coupon Code in the appropriate box, click on the Enter button. You can see the discount applied to your order subtotal on the right hand side of your screen.

CODES TERMS & CONDITIONS: It is important that you apply all Gift Certificate/Promotion/Coupon Codes DURING THE CHECKOUT PROCESS; Gift Certificate/Promotion/Coupon Codes CANNOT be applied after your order is Submitted. Only One (1) Gift Certificate/Promotion/Coupon Codes per person, per order, and per account. Certificate/Promotion/Coupon Codes CANNOT be used in conjunction with Free Body Jewelry offer. Order must be received before Gift Certificate/Promotion/Coupon Codes expiration dates; discounts are not valid after expiration date. Gift Certificate/Promotion/Coupon Codes are non-negotiable.

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Why should I Register an Account? What are the benefits of becoming a FreshTrends.com Body Jewelry & Fashion Accessories Member?

Creating an account is optional, however, by becoming a FreshTrends.com Body Jewelry & Fashion Accessories member you can benefit from the following cool features:

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How do I use my FreshTrends.com Reward points?

Here is how the point system works:

Using your Reward Points to save money on your order is simple.

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Do you Gift Wrap?
Yes, we offer a gift wrap service for your items for an additional fee. Choose from several different kinds of wrapping then check the box that reads Gift Wrap at checkout.

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Will I receive an Order Confirmation?

Yes, as soon as you complete the checkout process, you will be given an order confirmation number. Additionally, a confirmation email will be sent to you. You will also be sent a shipment confirmation email once your order is shipped.

If you sent payment by mail, you will receive an order confirmation email and then a shipment confirmation email once your order is shipped.

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What Guarantee on your products do you offer?

We stand behind our products and designs, and offer a 100% Guarantee on Quality and Craftsmanship on unused items. Customer satisfaction is our top priority so if there is a defective item or an error with your order we will do our best to resolve it as quickly as possible.

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Body Piercing Jewelry Questions and Answers

What does Gauge mean?
The gauge of your jewelry is the thickness of the barbell that passed through your piercing. The smaller the gauge number (i.e. 000G), the thicker the jewelry. Check out our Body Piercing Size Help Page to help you establish what jewelry you need and to to covert the gauge to inches or millimeters.

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What Size is my Body Piercing?
In order to establish the actual size (Gauge and Length/Diameter) of your piercing, we strongly recommend that you contact your piercer to get an accurate measurement for your body piercing jewelry. If you are unable to contact your piercer please refer to our measuring charts below to help determine the size you need. Please note that as we can not accept returned jewelry it is advisable to do what you can to get the correct measurements before you place the order.

Check out our Body Piercing Size Help Page

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What Length is my Body Piercing?
In order to establish the actual size of your piercing, we strongly recommend that you contact your piercer to get an accurate measurement for your body piercing jewelry. If you are unable to contact your piercer please refer to our measuring charts below to help determine the size you need. Please note that as we can not accept returned jewelry it is advisable to do what you can to get the correct measurements before you place the order.