Shipping Questions and Answers What are your shipping rates? We provide several shipping options for your convenience, please see our chart below:
*PLEASE NOTE: UPS does not ship to P.O. Box, APO or FPO addresses as well as states including HI, AK, PR. Please select USPS First Class Mail or USPS Priority Mail with Delivery Confirmation™. Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H (Domestic orders) or $4.99 S&H (International orders) fee to reship orders due to customer order entry error.
Do I qualify for FREE SHIPPING? We offer FREE
SHIPPING via USPS First Class Mail with Delivery Confirmation™
on all domestic orders of $19.99 and up. Shipping is otherwise a standard
$3.99 for your entire order. If your order is over
$19.99 shipping will automatically be deducted at checkout.
Do
International orders qualify for Free Shipping? Sorry, the Free Shipping offer is only valid for orders within the USA.
Do you accept International orders? We ship all around the world! 1st
Class US Mail - Shipping
for International orders is otherwise a standard $4.99
for your entire order
- Delivery time is approximately 4-15 business days after your
order is shipped. Delivery time is based on international custom regulations,
package volume, etc.
Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, post code, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $4.99 S&H (International orders) fee to reship orders due to customer order entry error.
Do you ship to P.O. Box & APO addresses? We ship
all around the world including APO/FPO addresses. Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, etc. FreshTrends.com is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H fee to reship orders due to customer order entry error.
We make every effort to get your package out to you as soon as possible. If all of your order information is verifiable, your package should be shipped within 24 business hours (Monday-Friday, excluding holidays) after receiving payment. If, for any reason, we are unable to ship your order within the 24 hours an email will be sent. Any orders
placed on Friday will be delayed until Monday.
How long will it take for my order to arrive? First Class USPS Mail with Delivery Confirmation™ - Delivery time is approximately 2-7 business days after your order is shipped. NOTE: USPS does not guarantee delivery date with this method. For prices see Shipping Rates Chart
I need my order quickly, do you offer expedited shipping? USPS
Priority Mail with Delivery Confirmation™ -
Delivery time is approximately 2-3 business days
after your order is shipped. NOTE: USPS does not guarantee delivery
date with this method. RUSH-SHIP RATE CHART
*PLEASE NOTE: UPS does not ship to P.O. Box, APO or FPO addresses as well as states including HI, AK, PR. Please select USPS First Class Mail or USPS Priority Mail with Delivery Confirmation™. USPS & UPS does not deliver Saturday and Sunday. Any orders placed on Friday will be shipped Monday. To avoid delays, please enter your correct and complete shipping address at checkout; complete street address, apartment number, suite #, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H (Domestic orders) or $4.99 S&H (International orders) fee to reship orders due to customer order entry error.
Once your order has shipped, you will be emailed a tracking number. You may track your order using that tracking number at one of the following locations below depending on the shipping method you selected at check out. United
States Parcel Service (USPS)
You may track your order at the official USPS website. Simply
enter the tracking # in the appropriate field and hit GO. If
you selected regular USPS First Class Mail (no tracking) for $2.99 no
tracking inforamtion will be available.
You
may track your order at the official
UPS website at:
We use quality packaging to protect your items during shipment. Your items are enclosed first in heat sealed plastic wrap before packaged and then placed in a bubble mailer to ensure that it reaches you in the best condition. Larger packages are placed in bubble wrap or protective wrapping and then placed in a box to ensure that it reaches you in the best condition.
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Payment Questions and Answers What forms of payment do you accept? We accept all major Credit Cards, PayPal, Money Orders, and Cashier's Check. When your order is complete click on the "Checkout" button and follow the instructions provided. Shop with confidence; our site and uses the latest encryption techniques to protect your information. A receipt of your transaction will be Emailed to you as an order confirmation.
Is your payment process secure? You can shop with confidence at FreshTrends.com Body Jewelry & Fashion Accessories! Advanced Security - We utilize the latest innovation in payment processing to ensure your private information is secure. All transactions are processed with the utmost security achieved only by utilizing Verisign. Your details are secured using an SSL (Secure Sockets Layer) Certificate which encrypts your information. Payments using this method are more secure than using your credit card in a public store! We also offer Google Checkout:
How
do I pay by check or money order? Here's how to pay with money order or cashier's check only:
9. Mail it with your money order or cashier's check to: Professional
Piercing Supply, Inc. * Make money orders payable to FreshTrends.com * Add $3.99 for shipping if your order does not qualify for FREE SHIPPING. International (all non-USA) orders please add $4.99 if your order does not qualify for FREE INTERNATIONAL SHIPPING. * FLORIDA residents MUST add a SALES TAX of 6.5% to your merchandise total. *
We Do Not Accept Personal Checks
A Sales Tax of 6.5% of the merchandise ordered will be automatically added at checkout to all FLORIDA residents. If you are sending a check or money order and are a FLORIDA resident you must add a 6.5% SALES TAX to your merchandise total.
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Shopping Questions and Answers
Can I place an order by phone or mail? Yes, you can call us at 1-800-420-7002 or 561-228-1223, during standard business hours to place an order with one of our Customer Service Representatives. How to place an order by mail.
How
do I place an item in my shopping cart?
We will then email you a copy of your order. Once your order is shipped, we email you a shipment status with a tracking number.
How do I use a Gift Certificate, Coupons & Promotional Codes? In order to use your Gift Certificate or to take advantage of our special discounts, you must enter the code in the "Promotion / Coupon Code" box DURING THE CHECKOUT PROCESS. This field is located in the second page of the checkout process following the Shipping Options field. Once you have entered the Gift Certificate/Promotion/Coupon Code in the appropriate box, click on the Enter button. You can see the discount applied to your order subtotal on the right hand side of your screen. CODES TERMS & CONDITIONS: It is important that you apply all Gift Certificate/Promotion/Coupon Codes DURING THE CHECKOUT PROCESS; Gift Certificate/Promotion/Coupon Codes CANNOT be applied after your order is Submitted. Only One (1) Gift Certificate/Promotion/Coupon Codes per person, per order, and per account. Certificate/Promotion/Coupon Codes CANNOT be used in conjunction with Free Body Jewelry offer. Order must be received before Gift Certificate/Promotion/Coupon Codes expiration dates; discounts are not valid after expiration date. Gift Certificate/Promotion/Coupon Codes are non-negotiable.
Why should I Register an Account? What are the benefits of becoming a FreshTrends.com Body Jewelry & Fashion Accessories Member? Creating an account is optional, however, by becoming a FreshTrends.com Body Jewelry & Fashion Accessories member you can benefit from the following cool features:
Take me to register an account! PLease note: Credit Card information is not mandatory to register an account.
How do I use my FreshTrends.com Reward points? Here is how the point system works:
Using your Reward Points to save money on your order is simple.
Do
you Gift Wrap?
Will I receive an Order Confirmation? Yes, as soon as you complete the checkout process, you will be given an order confirmation number. Additionally, a confirmation email will be sent to you. You will also be sent a shipment confirmation email once your order is shipped. If you sent payment by mail, you will receive an order confirmation email and then a shipment confirmation email once your order is shipped.
What Guarantee on your products do you offer?
We
stand behind our products and designs, and offer a 100% Guarantee on
Quality and Craftsmanship on unused items. Customer satisfaction
is our top priority so if there is a defective item or an error with
your order we will do our best to resolve it as quickly as possible.
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Body Piercing Jewelry Questions and Answers What
does Gauge mean?
What
Size is my Body Piercing?
What
Length is my Body Piercing?
Check out our Body Piercing Size Help Page
Is
your jewelry safe to use in my piercings?
What
does Internally Threaded & Externally Threaded mean? Externally Threaded body jewelry refers to when a female ball that threads onto a male shaft. All of our jewelry is externally threaded unless otherwise noted. This type of barbell is usually only used when the gauge of the bar is too small to allow it to be internally threaded, or in cheap, mass produced body jewelry. Some higher-end manufacturers make externally threaded barbells with "step-down threading", where the threaded section has a smaller diameter than the wearable section; these are fairly uncommon and usually internally threaded barbells are used in their place. Step-down threaded jewelry ends can be inserted into the blunt end of a hollow piercing needle, allowing for less irritation during initial placement than regular external barbells or even internally threaded barbells.
When
is it safe to change my piercing jewelry? You should not change your body jewelry during the initial healing period. The initial piercing healing time is usually about 2-5 months. Be sure to always wear appropriate jewelry in your piercings, even when fully healed. Always make sure to disinfect your body jewelry before use (even if it is band new). If you must remove the jewelry temporarily, call your piercer, or use a retainer to retain the piercing until you can reinsert the jewelry. There is no long term effects if you decide to permanently remove your piercing jewelry, in most cases only a small indentation will remain. For
More Body Piercing Information click on the links below:
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Customer Service Questions and Answers
Customer satisfaction is our top priority so if there is a defective item due to Manufacturer Defect or an error with your order we will do our best to resolve it as quickly as possible. Items must be returned within 30 days of the date of purchase with the RMA (Return Merchandise Authorization) number requested within 7 days of receiving your order. Packages without and RMA will not be accepted. Due to the health regulations and for hygienic and safety reasons we will not under any circumstances accept or exchange opened Body Jewelry. All exchange merchandise must be in its ORIGINAL SEALED packaging. If inventory permits, items will be exchanged for the same product, or one of equal value, if item has a manufacturing defect we did not detect. Please Note: Items that have been worn, or altered or damaged in any way cannot be accepted for return. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for replacement of body jewelry & fashion accessories damaged by misuse, or improper care. Damaged Acrylic balls and Gemstones from alcohol cleaning will not be replaced. Please also make sure not to over tighten your jewelry as this will strip the threads. If you decide you would like to exchange an item ordered in the wrong size, style or material for your piercing, there will be an additional processing and shipping fee of $4.99 for Body Piercing Jewelry items, $5.99 for Belts & Belt Buckles, and $8.99 for T-shirts. Under no circumstances will BODY JEWELRY returns be accepted if it is not in its ORIGINAL SEALED PACKAGING. Gold Body Jewelry Returns: All (CUSTOM MADE) jewelry cannot be exchanged or returned. Gold Body Jewelry exchanges are all subject to a $10 fee in addition to the reshipping fee of $4.99 (unless your return is due to a defect, in which case it will be exchange for the same item). NOTE: Please make sure to select your size carefully. 22 Gauge is the smallest barbell size; it is as thin as a standard ear piercing. If you need assistance in selecting the correct size jewelry for your piercing, please see our body jewelry size chart. We provide accurate product descriptions for each item including sizing, materials, etc. If you should have any questions regarding item specifications please e-mail us at support@freshtrends.com, or call us at 1-800-420-7002 (561-282-6790) during business hours prior to placing your order. An RMA number is mandatory for all returned merchandise. Here’s how to do it in 5 easy steps:
FreshTrends.com
Body Jewelry & Fashion Accessories PLEASE
NOTE: Delivery and shipping charges are not refundable. Please allow 14 days for us to receive and process your return. NOTE: Under no circumstances will returns be accepted without prior authorization or after the seven day period.
We stand available Monday-Friday, 9:30a.m. - 4.30p.m EST (excluding holidays). If you have any questions or comments, please email us at: support@freshtrends.com
Toll Free: 1-800-420-7002 (US & Canada) Tel: (561) 228-1223 (International) Fax: (561) 840-1688 Professional
Piercing Supply Inc.
What
do I do if my credit card has been charged, but I haven't received
my order?
Please contact our customer service department at 1-800-420-7002 or 561-228-1223, M-F (9:30am-4:30pm EST). Please have your Order Number ready so that we may better assist you. Please note: orders are shipped within 24 hours during weekdays excluding public holidays.
FreshTrends.com is a hard working company and we treat our customers fairly, and honestly. We understand that the vast majority of people are honest when it comes to financial transactions. However, we take Credit Card Fraud very seriously. Credit card fraud is a federal offense. We will prosecute any fraudulent person to the fullest extent of the law. In order to avoid Order Cancellation the following information MUST be provided at checkout:
If any of the information above is invalid, you order will be put "on hold" for 48 hours. We will make every attempt to contact the customer in order to correct the situation during this time period. After this time period, unsolved orders will be automatically cancelled. If you have an order that has been cancelled or placed 'on hold', please contact our customer service department at 561-228-1223 to verify your billing information and reinstate your order.
I have not yet received my order, what do I do? With your Shipment Confirmation email you should have received either a USPS or UPS tracking number depending on the shipping option you selected at checkout. You can always track your order at the official USPS website or official UPS website Alternatively, you can call USPS toll-free at 1-800-222-1811, 24 hours a day, 7 days a week. Please make sure to have your tracking number ready when calling. Alternatively, you can call UPS toll-free at 1-800-PICK-UPS (742-5877). Also contact UPS directly at this number if there are any issues with the shipping address or if you missed all three delivery attempts. Please make sure to have your tracking number ready when calling.
How
do I check my order status?
How
do I reset my Password?
Can
you please send me a catalog?
What
is My Wish List used for? And how do I create one?
How do I submit a Product Review?
What
are the benefits of signing up for your Newletter? When signing up for our newsletter, your email address must be valid. We use email for communication purposes therefore it is it is essential to provide a valid email address to be able to use our service properly. All
of your private data is confidential. We will never sell, exchange or
market it in any way. Newsletter
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Product Guarantee & Information Body
Jewelry Care Info It is very important to take proper care of you body piercing jewelry. Here are some helpful hints for proper body jewelry care and cleaning:
These
tips should help you keep your body jewelry in the best condition possible. More
Body Jewelry Information
Body
Piercing Jewelry Materials?
Body
Jewelry Product Information & Descriptions?
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