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FreshTrends.com Body Jewelry & Fashion Accessories - FAQ

 

FreshTrends.com Body Jewelry & Fashion Accessories - FAQ

FREQUENTLY ASKED QUESTIONS - faq



Shipping Questions and Answers

 

Payment Questions and Answers

Shopping Questions and Answers

Body Piercing Jewelry Questions and Answers

Customer Service Questions and Answers

 

Product Guarantee & Information

 

 

 

Shipping Questions and Answers

What are your shipping rates?

We provide several shipping options for your convenience, please see our chart below:

DOMESTIC SHIPPING RATES CHART

Orders $25 + via USPS First Class Mail® with Delivery Confirmation™
(FREE SHIPPING automatically deducted at checkout)
$0.00
USPS First Class Mail (no tracking)
$2.99
Orders under $25 via USPS First Class Mail® with Delivery Confirmation™
$3.99
USPS First Class Mail w/ Delivery Confirmation™ + Insurance
$4.99
USPS Priority Mail with Delivery Confirmation™
(FREE SHIPPING with orders over $100, enter coupon code SHP at checkout)
$6.99
UPS 3-Day Select (US Customers)
$12.99
UPS 2nd Day Air (US Customers)
$16.99
UPS Next Day Air (US Customers)
$34.99

*
PLEASE NOTE: UPS does not ship to P.O. Box, APO or FPO addresses as well as states
including HI, AK, PR. Please select USPS First Class Mail or USPS Priority Mail with
Delivery Confirmation™.

Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H (Domestic orders) or $4.99 S&H (International orders) fee to reship orders due to customer order entry error.

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Do I qualify for FREE SHIPPING?

We offer FREE SHIPPING via USPS First Class Mail with Delivery Confirmation™ on all domestic orders of $25 and up. Shipping is otherwise a standard $3.99 for your entire order. If your order is over $25 shipping will automatically be deducted at checkout.

PLEASE NOTE: to qualify for Free Shipping, your order total must be $25 or more before Shipping or Sales Tax (Sales Tax applies only to customers in Florida).

We also offer FREE SHIPPING via USPS Priority Mail with Delivery Confirmation™ on orders over $100. Simply enter coupon code SHP at checkout.

PLEASE NOTE: to qualify for Free Shipping, your order total must be $100 or more before Shipping or Sales Tax (Sales Tax applies only to customers in Florida).

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Do International orders qualify for Free Shipping?

Sorry, the Free Shipping offer is only valid for orders within the USA.

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Do you accept International orders?

We ship all around the world!

1st Class US Mail - We offer FREE International Shipping on orders over $40.00 (Enter coupon code "freeglobalship" at check out and your shipping fee will be deducted from your order.) Shipping for International orders is otherwise a standard $4.99 for your entire order - Delivery time is approximately 4-15 business days after your order is shipped. Delivery time is based on international custom regulations, package volume, etc.


International Rush-ship Orders
- All orders can be expedited: We offer UPS World Wide, UPS Standard to Canada, and Global Priority Mail. Please refer to the chart below for rates.

International Rush-ship Rates:

Global Priority Mail USPS (Non-US Customers)
NOTE: USPS does not guarantee delivery date with this method.
$14.99
UPS Standard to Canada (Non-US Customers)
$17.99
UPS Worldwide Expedited (Non-US Customers)
$62.99

Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, post code, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $4.99 S&H (International orders) fee to reship orders due to customer order entry error.

If paying through PayPal for an international order, it cannot be shipped to an alternate address. The order may only be shipped to the address that has been verified by PayPal.

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Do you ship to P.O. Box & APO addresses?

We ship all around the world including APO/FPO addresses.

APO and FPO addresses are shipped via USPS First Class mail or USPS Priority Mail (UPS Express delivery does not ship to these addresses). See Shipping Rates Chart.

Please be sure to enter your correct and complete shipping address when placing your order. Please ensure to include your complete street address, apartment number, suite #, etc. FreshTrends.com is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H fee to reship orders due to customer order entry error.

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When will my order ship?

We make every effort to get your package out to you as soon as possible. If all of your order information is verifiable, your package should be shipped within 24 business hours (Monday-Friday, excluding holidays) after receiving payment. If, for any reason, we are unable to ship your order within the 24 hours an email will be sent.

Any orders placed on Friday will be delayed until Monday.

Please ensure you have entered your correct Billing Address and Shipping Address. It is important that you include the current BILLING ADDRESS in order to Verify, Authorize and Process your order.

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How long will it take for my order to arrive?

First Class USPS Mail with Delivery Confirmation™ - Delivery time is approximately 2-7 business days after your order is shipped. NOTE: USPS does not guarantee delivery date with this method. For prices see Shipping Rates Chart

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I need my order quickly, do you offer expedited shipping?

USPS Priority Mail with Delivery Confirmation™ - Delivery time is approximately 2-3 business days after your order is shipped. NOTE: USPS does not guarantee delivery date with this method.

UPS Air Rush-ship Orders
- All orders can be expedited: We offer UPS Next Day Air, 2nd Day Air, UPS World Wide, and UPS Standard to Canada. Please see the chart below:

RUSH-SHIP RATE CHART

USPS Priority Mail with Delivery Confirmation™
NOTE: USPS does not guarantee a delivery date with this method

$6.99
UPS 3-Day Select (US Customers)
$12.99
UPS 2nd Day Air (US Customers)
$16.99
UPS Next Day Air (US Customers)
$34.99
UPS Standard to Canada (Non-US Customers)
$17.99
UPS Worldwide Expedited (Non-US Customers)
$62.99
Global Priority Mail (Non-US Customers)
NOTE: USPS does not guarantee a delivery date with this method
$14.99

*PLEASE NOTE: UPS does not ship to P.O. Box, APO or FPO addresses as well as states including HI, AK, PR. Please select USPS First Class Mail or USPS Priority Mail with Delivery Confirmation™.

USPS & UPS does not deliver Saturday and Sunday. Any orders placed on Friday will be shipped Monday.

To avoid delays, please enter your correct and complete shipping address at checkout; complete street address, apartment number, suite #, etc. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for orders shipped to incomplete or incorrect addresses. There will be an automatic $3.99 S&H (Domestic orders) or $4.99 S&H (International orders) fee to reship orders due to customer order entry error.

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How do I track my order?

Once your order has shipped, you will be emailed a tracking number. You may track your order using that tracking number at one of the following locations below depending on the shipping method you selected at check out.

United States Parcel Service (USPS)
If you selected:

Orders $25 + via USPS First Class Mail with Track & Confirm
(FREE SHIPPING)
$0.00
Orders under $25 via USPS First Class Mail with Track & Confirm
$3.99
USPS Priority Mail with Track & Confirm
$6.99

You may track your order at the official USPS website.

Simply enter the tracking # in the appropriate field and hit GO.

Alternatively you can call USPS toll-free at 1-800-222-1811, 24 hours a day, 7 days a week. Please make sure to have your tracking number ready when calling.

If you selected regular USPS First Class Mail (no tracking) for $2.99 no tracking inforamtion will be available.

United Parcel Service (UPS)
If you selected:

UPS 3-Day Select(US Customers)
$12.99
UPS 2nd Day Air (US Customers)
$16.99
UPS Next Day Air (US Customers)
$34.99
UPS Standard to Canada (Non-US Customers)
$17.99
UPS Worldwide Expedited (Non-US Customers)
$62.99

You may track your order at the official UPS website at:

Simply enter the tracking # in the appropriate field, mark 'accept terms' and then hit Track.

Alternatively you can call UPS toll-free at 1-800-PICK-UPS (742-5877). Also contact UPS directly at this number if there are any issues with the shipping address or if you missed all three delivery attempts. Please make sure to have your tracking number ready when calling.

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How do you pack our order?

We use quality packaging to protect your items during shipment. Your items are enclosed first in heat sealed plastic wrap before packaged and then placed in a bubble mailer to ensure that it reaches you in the best condition. Larger packages are placed in bubble wrap or protective wrapping and then placed in a box to ensure that it reaches you in the best condition.

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Payment Questions and Answers

What forms of payment do you accept?

We accept all major Credit Cards, PayPal, Money Orders, and Cashier's Check. When your order is complete click on the "Checkout" button and follow the instructions provided. Shop with confidence; our site and uses the latest encryption techniques to protect your information. A receipt of your transaction will be Emailed to you as an order confirmation.

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Is your payment process secure?

You can shop with confidence at FreshTrends.com Body Jewelry & Fashion Accessories! Advanced Security - We utilize the latest innovation in payment processing to ensure your private information is secure. All transactions are processed with the utmost security achieved only by utilizing Verisign. Your details are secured using an SSL (Secure Sockets Layer) Certificate which encrypts your information. Payments using this method are more secure than using your credit card in a public store!

We also offer Google Checkout:

What is Google Checkout?
  • With Google Checkout, you can quickly and easily buy from FreshTrends.com Body Jewelry & Fashion Accesories.
  • If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.
  • If you're using Google Checkout for the first time, you only have to fill out a single page of information once to make your first purchase.
  • After that, you just need to enter your Google Checkout login to make a purchase. There's no need to re-enter your purchase information or create multiple usernames and passwords each time you buy.
  • When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorized purchases.
     

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Can I pay using PayPal?

Paying with PayPal has never been easier. PayPal is integrated into our shopping cart for fast, instant and easy payment. We welcome payments through PayPal to confirmed addresses only.

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How do I pay by check or money order?
And where do I send payment?

Here's how to pay with money order or cashier's check only:

  1. Log into your FreshTrends.com Body Jewelry & Fashion Accessories account by going to My Account. If you do not have an account, you may create an account. Credit Card information is not manditory when registering an account.
  2. Place the items you would like to purchase into your shopping cart by clicking on the Buy Now or Add to Cart button located under each item.
  3. Once you have finished selecting all of your items, Click the Checkout icon on top of this page.
  4. Then click on the Process Order button in order to review your final order.
  5. Please select your desired shipping option.
  6. If you have a Gift Certificate or Promotional Code please input the information in the appropriate field.
  7. When your order is complete, print the Shopping Cart page.
  8. Print or legibly write down your:
  • Name
  • Shipping address
  • Email address
  • Day-time Phone Number
  • Username

9. Mail it with your money order or cashier's check to:

Professional Piercing Supply, Inc.
c/o FRESHTRENDS.COM BODY JEWELRY
321 Northlake Blvd. Suite 203
North Palm Beach, FL 33408
USA

* Make money orders payable to FreshTrends.com

* Add $3.99 for shipping if your order does not qualify for FREE SHIPPING. International (all non-USA) orders please add $4.99 if your order does not qualify for FREE INTERNATIONAL SHIPPING.

* FLORIDA residents MUST add a SALES TAX of 6.5% to your merchandise total.

* We Do Not Accept Personal Checks
* US Dollars only
* Your order will be shipped as soon as we receive payment.
* We will email you a copy of your order.
* We will also email you a tracking # when the order ships.

Please Note: When mailing in payment we reserve the right to substitute if item is out of stock. It is advisable to include alternative choices along with your order.

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Do you charge sales tax?

A Sales Tax of 6.5% of the merchandise ordered will be automatically added at checkout to all FLORIDA residents. If you are sending a check or money order and are a FLORIDA resident you must add a 6.5% SALES TAX to your merchandise total.

 

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Shopping Questions and Answers

 

Can I place an order by phone or mail?

Yes, you can call us at 1-800-420-7002 or 561-228-1223, during standard business hours to place an order with one of our Customer Service Representatives.

How to place an order by mail.

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How do I place an item in my shopping cart?

To shop at FreshTrends.com Body Jewelry & Fashion Accessories, all you have to so st simply:

  1. Find the item you would like to purchase and then click on the Buy Now or Add to Cart button located under each item. This will add the item to your "Shopping Cart".
  2. Once you have completed adding all the items you want to your shopping cart, click on the Checkout icon on top of the page.
  3. Then click on the Process Order button in order to review your final order.
  4. If you do not have an account you can register an account for free; otherwise you may continue to purchase without creating an account. Click to see what the benefits of becoming a member.
  5. Select your desired shipping option.
  6. Fill out the information form
  7. If you have a Gift Certificate or Promotional Code please input the information in the appropriate field.
  8. Submit your order.

We will then email you a copy of your order. Once your order is shipped, we email you a shipment status with a tracking number.

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How do I use a Gift Certificate, Coupons & Promotional Codes?

In order to use your Gift Certificate or to take advantage of our special discounts, you must enter the code in the "Promotion / Coupon Code" box DURING THE CHECKOUT PROCESS. This field is located in the second page of the checkout process following the Shipping Options field.

Once you have entered the Gift Certificate/Promotion/Coupon Code in the appropriate box, click on the Enter button. You can see the discount applied to your order subtotal on the right hand side of your screen.

CODES TERMS & CONDITIONS: It is important that you apply all Gift Certificate/Promotion/Coupon Codes DURING THE CHECKOUT PROCESS; Gift Certificate/Promotion/Coupon Codes CANNOT be applied after your order is Submitted. Only One (1) Gift Certificate/Promotion/Coupon Codes per person, per order, and per account. Certificate/Promotion/Coupon Codes CANNOT be used in conjunction with Free Body Jewelry offer. Order must be received before Gift Certificate/Promotion/Coupon Codes expiration dates; discounts are not valid after expiration date. Gift Certificate/Promotion/Coupon Codes are non-negotiable.

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Why should I Register an Account? What are the benefits of becoming a FreshTrends.com Body Jewelry & Fashion Accessories Member?

Creating an account is optional, however, by becoming a FreshTrends.com Body Jewelry & Fashion Accessories member you can benefit from the following cool features:

  • Save your information for easy reordering!
  • Access your order status and tracking online from any computer!
  • Shop from any computer at any time of the day!
  • Earn Reward Points to save on future purchases!
  • Receive special offers and discounts, available exclusively to registered members!
  • Use our Wishlist / Gift Registery Service, for Birthdays, Christmas, or just when you want someone to buy you something new!

Take me to register an account!

PLease note: Credit Card information is not mandatory to register an account.

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How do I use my FreshTrends.com Reward points?

Here is how the point system works:

  • You get 50 Reward points just for registering!
  • For every dollar you spend on our site, you get 5 points!
  • You get 75 points for referring a a friend who signs up and purchases on our site
  • For every approved product review you post, you get 25 points!
  • Redeem 100 points for a dollar in savings. What's the bottom line? For every $20.00 you spend, you get $1.00 off your next order!!

Using your Reward Points to save money on your order is simple.

  1. Login to your account (if you do not have you need to create an account) then:
  2. Place items in the shopping cart then checkout
  3. In the Rewards Point Value field located immediately after the Shipping options. You will see the dollar value discount you may apply to the order from your accumulated Reward Points.

 

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Do you Gift Wrap?
Yes, we offer a gift wrap service for your items for an additional fee. Choose from several different kinds of wrapping then check the box that reads Gift Wrap at checkout.

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Will I receive an Order Confirmation?

Yes, as soon as you complete the checkout process, you will be given an order confirmation number. Additionally, a confirmation email will be sent to you. You will also be sent a shipment confirmation email once your order is shipped.

If you sent payment by mail, you will receive an order confirmation email and then a shipment confirmation email once your order is shipped.

 

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What Guarantee on your products do you offer?

We stand behind our products and designs, and offer a 100% Guarantee on Quality and Craftsmanship on unused items. Customer satisfaction is our top priority so if there is a defective item or an error with your order we will do our best to resolve it as quickly as possible.

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Body Piercing Jewelry Questions and Answers

What does Gauge mean?
The gauge of your jewelry is the thickness of the barbell that passed through your piercing. The smaller the gauge number (i.e. 000G), the thicker the jewelry. Check out our Body Piercing Size Help Page to help you establish what jewelry you need and to to covert the gauge to inches or millimeters.

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What Size is my Body Piercing?
In order to establish the actual size (Gauge and Length/Diameter) of your piercing, we strongly recommend that you contact your piercer to get an accurate measurement for your body piercing jewelry. If you are unable to contact your piercer please refer to our measuring charts below to help determine the size you need. Please note that as we can not accept returned jewelry it is advisable to do what you can to get the correct measurements before you place the order.

Body Jewelry Gauge Chart
Gauge
Inches
Millimeters
18G
.040"
1.0mm
16G
.050"
1.2mm
14G
.064"
1.6mm
12G
.082"
2.0mm
10G
.102"
2.5mm
8G
.125"
3.0mm
6G
.162"
4.0mm
4G
.204"
5.0mm
2G
.250"
6.0mm
0g
.312"
8.0mm
00g
.375"
10.0mm


Check out our
Body Piercing Size Help Page

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What Length is my Body Piercing?
In order to establish the actual size of your piercing, we strongly recommend that you contact your piercer to get an accurate measurement for your body piercing jewelry. If you are unable to contact your piercer please refer to our measuring charts below to help determine the size you need. Please note that as we can not accept returned jewelry it is advisable to do what you can to get the correct measurements before you place the order.

Body Jewelry
Length & Diameter Chart
Inches Millimeters
1/4 6.4
5/16 7.9
3/8 9.5
7/16 11.1
1/2 12.7
9/16 14.3
5/8 16
3/4 19
7/8 22
15/16 23
1 25.4

Check out our Body Piercing Size Help Page

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Is your jewelry safe to use in my piercings?
We at FreshTrends.com Body Jewelry & Fashion Accessories are committed to bringing you the highest quality materials and workmanship. Our piercing jewelry is manufactured using implant grade metals. Our Steel body jewelry is made from the finest 316LVM Surgical Stainless Steel, our Titanium Jewelry is non-allergenic Anodized 6AL4V-ELi Titanium, our Solid 14Kt Gold Jewelry is Nickel Free14KT, 925 Sterling Silver, and our Acrylic Body Jewelry is dental grade. Please do not confuse our products with other cheap body jewelry found on the Internet. We stand behind our products and designs, and offer a 100% Guarantee on Quality and Craftsmanship on unused items.

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What does Internally Threaded & Externally Threaded mean?
Internally Threaded body jewelry refers to when a male ball threads into a female shaft. as seen below. Being much less likely to cause damage and irritation, especially at the time of piercing, internally threaded jewelry is considered superior to externally threaded jewelry. It is usually slightly more expensive than externally threaded jewelry, due to the extra machining and labor involved.

Externally Threaded body jewelry refers to when a female ball that threads onto a male shaft. All of our jewelry is externally threaded unless otherwise noted. This type of barbell is usually only used when the gauge of the bar is too small to allow it to be internally threaded, or in cheap, mass produced body jewelry. Some higher-end manufacturers make externally threaded barbells with "step-down threading", where the threaded section has a smaller diameter than the wearable section; these are fairly uncommon and usually internally threaded barbells are used in their place. Step-down threaded jewelry ends can be inserted into the blunt end of a hollow piercing needle, allowing for less irritation during initial placement than regular external barbells or even internally threaded barbells.


Internally Threaded Barbell




Externally Threaded Barbell

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When is it safe to change my piercing jewelry?
The rate at which your body piercing heals varies greatly from person to person. Some piercings can take up to a year to heal properly. Even after the piercing has healed, reinsertion can be difficult and sometimes impossible.

You should not change your body jewelry during the initial healing period. The initial piercing healing time is usually about 2-5 months. Be sure to always wear appropriate jewelry in your piercings, even when fully healed. Always make sure to disinfect your body jewelry before use (even if it is band new). If you must remove the jewelry temporarily, call your piercer, or use a retainer to retain the piercing until you can reinsert the jewelry. There is no long term effects if you decide to permanently remove your piercing jewelry, in most cases only a small indentation will remain.

For More Body Piercing Information click on the links below:
Piercing Aftercare

Body Jewelry Info
Piercing News
Piercing Size Chart
Celebrity Piercings

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Customer Service Questions and Answers

Return / Exchange Policy

  • We can NOT accept exchanges or returns if the item has been removed from its Original Sealed packaging.
  • Refunds are all subject to a 30% Restocking Fee
  • An RMA# is mandatory (see below for more details)

Customer satisfaction is our top priority so if there is a defective item due to Manufacturer Defect or an error with your order we will do our best to resolve it as quickly as possible.

Items must be returned within 30 days of the date of purchase with the RMA (Return Merchandise Authorization) number requested within 7 days of receiving your order. Packages without and RMA will not be accepted.

Due to the health regulations and for hygienic and safety reasons we will not under any circumstances accept or exchange opened Body Jewelry. All exchange merchandise must be in its ORIGINAL SEALED packaging. If inventory permits, items will be exchanged for the same product, or one of equal value, if item has a manufacturing defect we did not detect.

Please Note: Items that have been worn, or altered or damaged in any way cannot be accepted for return. FreshTrends.com Body Jewelry & Fashion Accessories is not responsible for replacement of body jewelry & fashion accessories damaged by misuse, or improper care. Damaged Acrylic balls and Gemstones from alcohol cleaning will not be replaced. Please also make sure not to over tighten your jewelry as this will strip the threads.

If you decide you would like to exchange an item ordered in the wrong size, style or material for your piercing, there will be an additional processing and shipping fee of $4.99 for Body Piercing Jewelry items, $5.99 for Belts & Belt Buckles, and $8.99 for T-shirts. Under no circumstances will BODY JEWELRY returns be accepted if it is not in its ORIGINAL SEALED PACKAGING.

Gold Body Jewelry Returns: All (CUSTOM MADE) jewelry cannot be exchanged or returned.

Standard Gold Body Jewelry exchanges are all subject to a 10% fee in addition to the reshipping fee of $4.99 (unless your return is due to a defect, in which case it will be exchange for the same item). NOTE: Please make sure to select your size carefully. 22 Gauge is the smallest barbell size; it is as thin as a standard ear piercing. If you need assistance in selecting the correct size jewelry for your piercing, please see our body jewelry size chart.

We provide accurate product descriptions for each item including sizing, materials, etc. If you should have any questions regarding item specifications please e-mail us at support@freshtrends.com, or call us at 1-800-420-7002 (561-282-6790) during business hours prior to placing your order.

An RMA number is mandatory for all returned merchandise. Here’s how to do it in 5 easy steps:

  1. Contact us to request an RMA number within 7 days of receiving your order by emailing support@freshtrends.com
  2. Make sure to include your full name, order number, and product ID number when emailing.
  3. When you receive your RMA number, clearly write it on the shipping box of the item you are exchanging. If possible, we recommend utilizing the original packaging it came in and completely removing or covering the original shipping label. Otherwise, please use a padded envelope or box. Items received unsealed or damaged will not be honored. The product must be returned complete and in the sealed packaging. Additional charges for missing items or unsealed packaging may be assessed in the event of products being returned incomplete or opened.
  4. Please include a copy of your sales receipt with the item you are returning.
  5. We are not responsible for returned packages that are lost in transit to us. It is advisable to use some sort of tracking on your return shipment.
    Return to:

FreshTrends.com Body Jewelry & Fashion Accessories
ATT: Returns
321 Northlake Blvd. Suite 203
North Palm Beach, FL 33408
USA

PLEASE NOTE: Delivery and shipping charges are not refundable.

Please allow 14 days for us to receive and process your return.

NOTE: Under no circumstances will returns be accepted without prior authorization or after the seven day period.

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How do I Contact you?

We stand available Monday-Friday, 9:30a.m. - 4.30p.m EST (excluding holidays). If you have any questions or comments, please email us at: support@freshtrends.com

Toll Free: 1-800-420-7002 (US & Canada)

Tel: (561) 228-1223 (International)

Fax: (561) 840-1688

Professional Piercing Supply Inc.
c/o FRESHTRENDS.COM BODY JEWELRY
321 Northlake Blvd. Suite 203
North Palm Beach, FL 33408
USA

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What do I do if my credit card has been charged, but I haven't received my order?
Please contact our customer service department at 1-800-420-7002 or 561-228-1223, M-F (9:30am-4:30pm EST). Please have your Order Number ready so that we may better assist you. Please note: orders are shipped within 24 hours during weekdays excluding public holidays.

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Why was my order cancelled?

FreshTrends.com is a hard working company and we treat our customers fairly, and honestly. We understand that the vast majority of people are honest when it comes to financial transactions. However, we take Credit Card Fraud very seriously. Credit card fraud is a federal offense. We will prosecute any fraudulent person to the fullest extent of the law.

In order to avoid Order Cancellation the following information MUST be provided at checkout:

  • The Full Name of the credit card holder.
  • A valid CVV (Credit Card Security Code)
  • The CORRECT Billing Address of the credit card holder (the address at which the credit card holder receives his/her credit card bill).

If any of the information above is invalid, you order will be put "on hold" for 48 hours. We will make every attempt to contact the customer in order to correct the situation during this time period. After this time period, unsolved orders will be automatically cancelled. If you have an order that has been cancelled or placed 'on hold', please contact our customer service department at 561-228-1223 to verify your billing information and reinstate your order.

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I have not yet received my order, what do I do?

With your Shipment Confirmation email you should have received either a USPS or UPS tracking number depending on the shipping option you selected at checkout.

You can always track your order at the official USPS website or official UPS website

Alternatively, you can call USPS toll-free at 1-800-222-1811, 24 hours a day, 7 days a week. Please make sure to have your tracking number ready when calling.

Alternatively, you can call UPS toll-free at 1-800-PICK-UPS (742-5877). Also contact UPS directly at this number if there are any issues with the shipping address or if you missed all three delivery attempts. Please make sure to have your tracking number ready when calling.

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How do I check my order status?
Simply click on TRACK MY ORDER located on the left navigation bar in the Account section. Or click here

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How do I reset my Password?
Simply click on MY ACCOUNT located on the left navigation bar in the Account section. Click on where it reads: Forgot Your Password? Click Here.
You must enter the email address you used when registering your account. Your password will be emailed to that address immediately.

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Can you please send me a catalog?
We do not carry a printed catalog as we change our line of body jewelry constantly in an effort to bring you only the LATEST TRENDS!

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What is My Wish List used for? And how do I create one?
We have are happy to provide you with a unique and powerful gift registry service!

Use our Wishlist / Gift Registry Service, for Birthdays, Christmas, or just when you want someone to buy you something new!
Simply add items to your WhishList. Our system allows you to share them via email with your friends and family so that they get you what you want, not what they think you want.

In order to use the WishList feature on FreshTrends.com, if you have not already done so, you need to create an account. Once you Login to your account, in order to add gifts to your registry, simply use the convenient “Add to WishList” buttons we installed on our product pages.

Please note: Credit Card information is not mandatory to register an account.

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How do I submit a Product Review?

  1. Simply find the product on the FreshTrends.com website,
  2. Click on Write an online review
  3. Log into your account and click on Preview Your Review
    In order to write a review on a FreshTrends.com Body Jewelry & Fashion Accessories product, if you have not already done so, you need to create an account.

    Please note: Credit Card information is not mandatory to register an account.

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Do you sell Wholesale?
Our unique line of quality body jewelry is also available to wholesale body jewelry customers. We offer all types of belly button rings, tongue rings, barbells, eyebrow rings, navel rings, nipple rings, nose rings, body jewelry accessories, labrets, captives, large gauge body jewelry, logo body jewelry and much more. All of our piercing products are of the highest quality. Each piece is polished to a mirror finish before it is shipped to you. Customer satisfaction is our #1 priority, so we will do everything possible to help your business grow. If you would like to carry our line of products please visit our wholesale website at www.StormBodyJewelry.com.

You may also
contact us at wholesale@freshtrends.com or
1-800-420-7002 during standard business hours.

 

What are the benefits of signing up for your Newletter?
By signing up to the FreshTrends.com Body Jewelry & Fashion Accessories Newsletter you will receive special discounts, promotions, coupons and new arrivals updates exclusively for our newsletter memebers only.

When signing up for our newsletter, your email address must be valid. We use email for communication purposes therefore it is it is essential to provide a valid email address to be able to use our service properly.

All of your private data is confidential. We will never sell, exchange or market it in any way.

Don't miss another sale! Sign-up today!

Newsletter


Signup for eMail, New Products, and Special Discounts

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Product Guarantee & Information

Body Jewelry Care Info
We stand behind our products and designs, and offer a 100% Guarantee on Quality and Craftsmanship on unused and unopened items. We are not responsible for i
tems that have been worn, or altered or damaged in any way or for replacement of body jewelry & fashion accessories damaged by misuse, or improper care.

It is very important to take proper care of you body piercing jewelry. Here are some helpful hints for proper body jewelry care and cleaning:

  • Do not soak Acrylic balls and jewelry with Gemstones in alcohol, as this can damage the acrylic by making it shatter and loosen any adhesive utilized on the piece.
  • The best way to clean your jewelry is wash it with warm soapy (antibacterial soap) water and ALWAYS avoid harsh detergents
  • You may also use a cotton ball dipped in a little bit of alcohol and gently wipe the barbell or the portion that will pass through your body piercing.
  • Threaded jewelry balls sometimes have a tendency to come loose with regular use, so make sure to check them regularly, so that you don't loose them. If loose, gently tighten them. (replacement balls)
  • Make sure not to over tighten your body jewelry as this will strip the threads.
  • Tongue rings and body jewelry can be damaged or begin to loose their color by acidic foods, alcohol, cigarette smoke, coffee, mouthwash, chlorine, soaps, etc.
  • Vibrating, Morph-Light, Blinking/Flashing or other tongue piercing jewelry that require batteries to function may get damaged with over use. Make sure to remove these when sleeping and to check the batteries regularly.
  • Always WASH your hands thoroughly prior to cleaning, or touching on or near your piercing for any reason.

These tips should help you keep your body jewelry in the best condition possible.

If you have any more questions regarding proper body jewelry care and cleaning we recommend contacting your local qualified body piercing professional. They are generally happy to help.

More Body Jewelry Information
More Piercing Care Info

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Body Piercing Jewelry Materials?
We sell only the Highest Quality Body Piercing Jewelry that is safe to use on all body piercings. Our Steel body jewelry is made from the finest 316LVM Surgical Stainless Steel, our Titanium Jewelry is non-allergenic Anodized 6AL4V-ELi Titanium, our Solid 14Kt Gold Jewelry is Nickel Free, 925 Sterling Silver, and our Acrylic Body Jewelry is dental grade. Please do not confuse our products with other cheap body jewelry found on the Internet. We stand behind our products and designs, and offer a 100% Guarantee on Quality and Craftsmanship.

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Body Jewelry Product Information & Descriptions?
All body jewelry and products on FreshTrends.com Body Jewelry & Fashion Accessories have accurate descriptions including gauge, size, length, materials, etc. If you have any further questions regarding any of our products, please feel free to contact our customer service representatives by email support@freshtrends.com or
calling 1-800-420-7002
/ 561-228-1223 during standard business hours.

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