FAQs
Shipping rates, processing times, product guarantee, and more.
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Fresh Trends Support
How can we help?
Welcome to FreshTrends Support. Find answers fast, track your order, start a return, or reach our team during business hours.
Business Hours
Monday–Friday, 10:00 AM – 4:00 PM ET
(excluding U.S. holidays)
Returns Address
FreshTrends LLCATTN: Returns Department
378 Northlake Blvd. #112
North Palm Beach, FL 33408
* RMA required for all returns.
Shipping & Tracking
See delivery options and timelines, plus how to track your package.
Returns & Exchanges
Made-to-order guidance, what’s eligible, and how to request an RMA.
Return PolicySizing & Aftercare
Find your perfect fit and learn how to care for new piercings.
Contact Customer Service
Have a question about an order or product? We’re here to help.
Contact UsCall or Text Us
Prefer to speak with a specialist during business hours?
1-866-698-9427
Piercing Advisor™ — Complimentary Concierge Service
Add Piercing Advisor™ at checkout for a personalized consultation — free with your order. Our jewelry specialists will help you choose the perfect size, style, and backing for your anatomy, ensuring a flawless fit from the start.
Best Selling Jewelry
Piercing Jewelry Resources
Body Jewelry Materials
Learn about the precious metals and gemstones that make every Fresh Trends piece exceptional. Discover why we use only implant-grade materials designed for long-lasting quality, comfort, and beauty.
Behind the Scenes
Take a look inside our studio to see how each piece of jewelry is brought to life. Experience the artistry, craftsmanship, and attention to detail that make every design uniquely Fresh Trends.
The Perfect Fit
Fresh Trends jewelry is handmade to order, giving you the perfect size and fit for your unique anatomy. Explore detailed size measurements and customization options in our Size Help Chart.
