FAQs
Shipping rates, processing times, product guarantee, and more.
Read FAQsWelcome to FreshTrends Support. Find answers fast, track your order, start a return, or reach our team during business hours.
Monday–Friday, 10:00 AM – 4:00 PM ET
(excluding U.S. holidays)
* RMA required for all returns.
Shipping rates, processing times, product guarantee, and more.
Read FAQsSee delivery options and timelines, plus how to track your package.
Made-to-order guidance, what’s eligible, and how to request an RMA.
Return PolicyFind your perfect fit and learn how to care for new piercings.
Have a question about an order or product? We’re here to help.
Contact UsPrefer to speak with a specialist during business hours?
1-866-698-9427
Add Piercing Advisor™ at checkout for a personalized consultation — free with your order. Our jewelry specialists will help you choose the perfect size, style, and backing for your anatomy, ensuring a flawless fit from the start.
Learn about the precious metals and gemstones that make every Fresh Trends piece exceptional. Discover why we use only implant-grade materials designed for long-lasting quality, comfort, and beauty.
Take a look inside our studio to see how each piece of jewelry is brought to life. Experience the artistry, craftsmanship, and attention to detail that make every design uniquely Fresh Trends.
Fresh Trends jewelry is handmade to order, giving you the perfect size and fit for your unique anatomy. Explore detailed size measurements and customization options in our Size Help Chart.