We use nickel-free, solid 14k gold—not plated nor dipped—for all of our body jewelry, making it ideal for those with sensitive skin, as most metal-related skin issues stem from nickel sensitivities. For more information about the quality of our precious metals, please read our Certificate of Assay.

Since anatomy varies from person to person, piercing jewelry is not a one-size-fits-all. We highly recommend consulting your piercer for individualized sizing questions.

For a list of standard sizes used for each piercing, please see our Size Chart.

Add FreshTrends Piercing Advisor to your order and take advantage of the service to ensure your jewelry fits perfectly for your anatomy.

We offer a 2-year manufacturer warranty from the date of delivery as stated by the courier. We are confident in our workmanship and that our jewelry is made to last, however if it breaks due to a manufacturing flaw or other causes other than regular wear and tear, please contact us and we will repair or replace it.

Our warranty does not cover scratches or damage caused by regular wear and use that occur over time and improper storage, bending out of shape due to improper use or insertion, lost items or parts, theft, damaged threading from overtightening, or any modification made to our jewelry by a third party. If we receive the item back and determine that the damage was not the result of a manufacturer defect, we will contact you with an estimate for the repair, if possible. Learn more about our Product Warranty.

If you need to change or cancel an order, please contact us within 72 business hours to do so. We will be unable to cancel an order past this window as production would have started. Customer service representatives are available during regular business hours: Monday - Friday from 10am until 5pm EST (excluding holidays). Please text us at 866-698-9427 or contact us.

It's a complimentary consultation you can include with your order that ensures an ideal fit for your piercing jewelry, offering a free exchange if adjustments are needed. LEARN MORE

Measure twice, Craft once - Saves time & Money!

Select lobe earrings are sold in pairs. All other styles are sold individually.

Due to the bespoke nature of our products, we are unable to accept returns. However, we understand that there may be occasions when an item needs to be resized. In such cases, we are happy to assist.

RETURN TO RESIZE

In our experience the most common reason for a return request is the accidental ordering of the incorrect size for your piercing, or the incorrect gemstone size. If this occurred with your purchase, you are able to return the product for a Resize.

FreshTrends Piercing Advisor™ Orders: If you utilized the Free Piercing Advisor service and we helped you select the correct size for your piercing, if the size is still not correct you will not be charged for the alteration or shipping as the size selection is guaranteed by FreshTrends.

All Other Orders: If you did not utilize the Piercing Advisor service and selected the size by yourself then a resize fee will be quoted to correctly fit your jewelry for your anatomy. Our team will work with you to establish the correct measurements to ensure a perfect fit.

CLICK HERE FOR THE FULL POLICY OR TO START A RETURN

We offer free standard shipping on all domestic (USA) orders over $100.

$6.49 - Orders under $100 ship USPS Standard
$10 - FedEx Express
$35 - FedEx Overnight

CLICK HERE FOR COMPLETE SHIPPING DETAILS INCLUDING INTERNATIONAL

Estimated shipping times are located on each product page under the "Add to Cart" button.

Our jewelry is handmade to order with varying production times. Once the order has completed production, your order will ship via the method selected at checkout.

If you've added our complimentary Piercing Advisor™ consultation, we will not start creating your jewelry until you've consulted with one of our advisors. If we can’t reach you within 3 business days post-purchase, we’ll start crafting your order based on the size you initially picked.

Log in to your FreshTrends account and click on Address Book. Edit the details here and click Save Changes.

If, for some reason, you need to change the shipping address for an order already in production, please contact customer service immediately. You can reach us via Live Chat, or call 866-698-9427. Business hours are Monday through Friday from 10:00am until 4:00pm or e-mail us any time. 

Addresses for orders processed via PayPal cannot be adjusted once the order is submitted, due to PayPal policy.

If your order has already shipped and is returned to sender due to an error in the shipping address, we will contact you as soon as your order has returned to our facility. There will be a $10 reshipping fee for domestic packages and a $15 reshipping fee for international packages if the address was entered incorrectly at checkout or if you are not registered to the address provided.

Log in to your FreshTrends.com account and click on Order History to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

All you need to do is:

1. Add the item you like to the Shopping Cart.
2. Add the complimentary FreshTrends Piercing Advisor™ service to the Shopping Cart.
3. Place your order by completing the Check Out.
   

We will reach out to you within the next business day via email or phone call to help you determine if the item you purchased is perfectly tailored to your piercing.

Let's Get Started
In the mean time you can help us to better help you by providing us the simple information below.

• What piercing is the item you purchased for?
• Do you know the size of your current jewelry? if so what is the size?
• Communication Preference Phone Call, Email or Live Chat
• Take and send us a photo of your current piercing.
• Include your order number and email.

Choose How to Submit Your Answers:

• Via the Ask Our Piercing Advisor tab below the Add to Cart button
• Via email to support@freshtrends.com
• DM us on Instagram @freshtrends
• or simply wait until we reach out to you after you place your order.

When you order from us, you're not just buying jewelry—you're ensuring a flawless fit! With every purchase, you get a complimentary Piercing Advisor™ consultation. It's our promise to you: perfect fit or a free exchange. That's right, no more guesswork or size mishaps!

Here's the scoop:

• Tailor-Made Perfection: Everyone’s anatomy is unique, and that’s why our expert consultants are here to confirm that your chosen size is just right for your specific piercing. It's all about you—your body, your piercing, your perfect fit.
• Learn and Customize: Dive deeper into the world of piercings with our advisors. You'll learn about what jewelry is best suited for your piercings.
• Expert Team at Your Service: Consider our Piercing Advisor™ your personal team of piercing pros, dedicated to elevating your style and ensuring you absolutely love your purchase.

Before We Craft, We Consult: We’re all about getting things just right. That’s why we hold off on crafting your jewelry until you've had your Piercing Advisor™ session and we've nailed down your size.

But Wait, There’s More:
If we can’t reach you within 3 business days post-purchase, we’ll start crafting your order based on the size you initially picked. No delays, no fuss!

Missed Out? Didn’t catch our free consultation? You might need a resize, which could involve extra fees for alterations and shipping. So, let’s chat and get it right the first time!

If you have added our complimentary Piercing Advisor™ consultation to your order, then it's not a problem. We won't start creating your jewelry until you've had a consultation with one of our Piercing Advisors. Your consultant will help you find the right size for your piercing and assist with any necessary exchanges.

If you did not take advantage of this free service by completing the consultation session within 3 business days, you may need to have your jewelry resized, which involves additional alteration and shipping fees.

Not a problem, this service is here to help. All you need to do is:

• Add the item you like to the Shopping Cart.
  
• Then Add the FreshTrends Piercing Advisor™ service to the Shopping Cart.
  
• Place your order by completing the Check Out.
  
• We will reach out to you within the next business day via email or phone call to help you determine if the item you purchased is perfectly tailored to your piercing.

Once you have completed your purchase and included the complimentary FreshTrends Piercing Advisor™ service with your order, a consultant will reach out to you via email or phone call within the next business day.