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FAQ
Q: What is your product guarantee?
We want you to be completely satisfied with your new FreshTrends jewelry, and that’s why we’ve got you covered if there’s damage to it.
So, what exactly does that mean? It means that we have a 100-day manufacturer warranty from the date of delivery as stated by the courier. We are confident in our workmanship and that our jewelry is made to last, however if it breaks due to a manufacturing flaw or other causes other than regular wear and tear, please contact us and we will repair or replace it.
Complete details here
Q: Why didn't I receive an order confirmation or shipping notification?
If you are not getting our email notifications, first check your spam folder. If you still can't find our emails:
1. Make sure that your email notifications are not turned off in your settings.
2. Search your inbox for support@freshtrends.com.
3. Add support@freshtrends.com to your address book.
Q: I have store credit. How do I use it?
You should have received an automated email with your store credit redemption code, but it can also be retrieved through your account. On the left side of your My Account page, you'll see a link labeled Gift Certificates. Available store credit will appear here with the redemption code. Enter the code at checkout in the box labeled Gift Card/Discount Code.
Q: Are your pieces sold in pairs?
All plugs/tunnels and select lobe earrings are sold in pairs. Our other styles are sold individually.
Q: How do I use a promo code?
On the cart page, enter the coupon code in the box marked Gift Card/Discount Code. Click Apply to apply the coupon to the items ordered. Please note, only one code can be used at a time.
Q: What are your business hours?
Our regular business hours are Monday through Friday 10:00 am until 5:00 pm Eastern Standard Time. We are closed on all major holidays.
You may e-mail us anytime at support@freshtrends.com. One of our customer relations representatives will reply to your inquiry within 1 - 2 business days.
Q: What payment methods do you accept?
We accept all major credit cards along with PayPal, Apple Pay, Amazon Pay, Venmo, and G Pay. We also conveniently offer installments through ShopPay.
Q: How do I check the status of my order?
Log in to your FreshTrends.com account and click on Order History. The current status will show here.
Q: I need to update my shipping address, what do I do?
Log in to your FreshTrends account and click on Address Book. Edit the details here and click Save Changes.
If, for some reason, you need to change the shipping address for an order already in production, please contact customer service immediately. You can reach us at 866-698-9427 Monday through Friday from 10:00 am until 6:00 pm or e-mail us any time.
Addresses for orders processed via PayPal cannot be adjusted once the order is submitted, due to PayPal policy.
If your order has already shipped and is returned to sender due to an error in the shipping address, we will contact you as soon as your order has returned to our facility. There will be a $4.99 reshipping fee for domestic packages and a $9.99 reshipping fee for international packages if the address was entered incorrectly at checkout or if you are not registered to the address provided.
Q: I'm not sure what size to get for my piercing. What are the standard sizes used for each piercing?
These are the standard sizes used for each piercing in body jewelry. Please note that we cannot guarantee that this is the size used for YOUR piercing. These are the standard gauges and lengths used by professional piercers. Everyone's body is different, and sometimes piercers will use different lengths and gauges depending on your body.
Check our our full Body Jewelry & Piercing Size Help page.
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Piercing
|
Standard Gauge |
Standard Length
|
|
Belly / Navel Ring
|
14G |
3/8" and 7/16"
|
|
Nose Piercing
|
20G and 18G |
1/4" and 5/16" |
|
Tongue Piercing
|
14G |
5/8"
|
|
Cartilage Piercing
|
16G and 18G |
3/16" (short), 1/4" and 5/16"
|
|
Eyebrow Piercing
|
16G (14G is also commonly used) |
1/4" (short), 5/16" and 3/8"
|
|
Industrial Barbell
|
14G (16G is sometimes be used) |
1 1/2"
|
|
Labret Lip Rings
|
14G (16G is also commonly used) |
5/16", 3/8", or 7/16" |
|
Monroe Piercing
|
16G |
5/16" or 3/8" |
|
Nipple Piercing
|
14G |
1/2"
|
|
Tragus / Helix / Rook / Conch
|
16G |
3/16" (short), 1/4, 5/16" (standard)
|
|
Septum
|
14G and 16G |
3/8", 7/16", 1/2", and 5/8"
|
| Ear | 20G and 18G |
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Body Jewelry Gauge Chart
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Body Jewelry
Length & Diameter Chart |
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Q: Is FreshTrends' jewelry nickel free?
We use nickel-free 14k gold for our gold body jewelry, which is great for people with sensitive skin since the majority of metal-related skin issues come from sensitivities to nickel. For more information about the quality of our precious metals please read our Certificate of Assay.
Q: Can I change or cancel my order?
If you need to change or cancel an order, please contact us within 72 business hours to do so. We will be unable to cancel an order past this window as production would have started. Customer relations representatives are available during regular business hours: Monday - Friday from 10am until 5pm EST (except holidays). Please call 866-698-9427 or contact us.
Q: What is Extend?
We have partnered with Extend™ to offer hassle-free repairs if your jewelry experiences a defect or accidental damage. Extend™ protection plans can be added to you order at the time of purchase by adding it at checkout or post-purchase within 90 days of delivery (contact us to request a post-purchase protection plan).
Q: Do you charge sales tax?
We only charge sales tax if you are shipping to an address anywhere in the state of Florida.
Q: Do you offer custom sizes and alterations?
If you require a specific size (length, gauge, gem size, etc) not offered on our website, please contact us at support@freshtrends.com. All customizations will incur a non-refundable $50 customization fee for orders under $150.
